Simple questions like what fields are required to process a payment? Like are the address, zip and phone required? They are which also makes no sense. Also, tech support acted like every question we asked it was the first time they had ever heard it. THIS IS NOT A VIABLE PRODUCT AND A VERY UNETHICAL COMPANY. MANAGEMENT WILL DO NOTHING TO RECTIFY THE SITUATION. DONT BELIEVE WHAT THE SALES TEAM TELLS YOU. At the 40 day mark we realized that this was not a viable product (takes 30 days for charges to go through and see what your rates really are.) By that time we are outside of the 30 day mark so we are on the hook for $500 per mo for the next 3 years with a product that we cant compete with. Compared to the provision of 24×7 customer support, The Moon Invoice comes out on top. Customer Support: Dext offers several capabilities and customer support but 24X7 support is not available. We quickly figured out that our cost was more like 2.7% which is what our competitors are giving out as their RETAIL rate. Moon Invoice’s online invoicing software lets you manage the estimate. So we committed and did the integration and put some sample charges in. ![]() The salesman Curtis told us that as a rule of thumb, anything over 2.00% would be our margin. It’s a platform that makes it as simple to automated your processes as it is to send invoices or payment to anyone your organization works with. We’ve found in our research that is the best software for most users. ![]() It requires a 3 yr contract at $500 per mo. Improving your billing and invoice workflow is easier than you think.
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